Last updated: 28/12/2025
This Return & Refund Policy applies to all purchases made on trymoodie.store and is operated by Sfen Stores LTD.
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
Be unused and in the same condition as received
Be returned in its original packaging
Include proof of purchase
To start a return, please contact us at:
Once your return request is approved, you will receive:
Return authorization
Instructions on how and where to send your item
Returns sent without prior authorization will not be accepted.
All returns are processed by:
Sfen Stores LTD
Company Registration No: 14146121
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
For all other returns, return shipping costs are the responsibility of the customer.
Original shipping fees (if applicable) are non-refundable.
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery, and we will resolve the issue promptly.
For hygiene and safety reasons, we cannot accept returns for items that have been used or opened.
We also do not accept returns for:
Sale items
Gift cards
If you are unsure whether your item qualifies for return, please contact us before placing your order.
If you wish to exchange an item, please return the original item following the steps above.
Once the return is approved, you may place a new order for the replacement item.
If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must meet the eligibility requirements outlined in this policy.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processed within 10 business days
Please note that it may take additional time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@trymoodie.store.
This policy is operated by:
Sfen Stores LTD
Company Registration No: 14146121
Registered Address:
2nd Floor, College House
17 King Edwards Road
Ruislip, London
HA4 7AE
United Kingdom